Challenge
For several years, the customer had maintained a strategic advantage over competitors by allowing clients to extensively configure and customize their products. However, the underlying technology needed to be upgraded, and the pace of this transformation had to increase.
Assignment
An analysis of current workflows revealed ambiguities in roles and prioritizations. A new organizational structure and governance model were introduced, clarifying responsibilities and setting clear work priorities.
Result
Improved clarity enabled a faster rollout of the upgraded underlying technology, which in turn enhanced the customer offering and overall user experience.