From Food-Tech Start-Up to Scale-Up
Genomfört de första stegen i att bygga ett bolag som tillverkar fryst barnmat och uppnåt målen om att ta fram en produkt, sälja till en kund och få in en investerare
Förmåga: Commercial Excellence
From Frustration to Functionality: How the Customer Got Their CRM to Deliver
Challenge The customer had invested in a new CRM system (Salesforce) and implemented it. However, the system was neither stable nor fast enough, resulting in a poor user experience. This was also partly used as an excuse by the sales team to avoid fully utilizing the system. Assignment By establishing organizational governance (DevOps), the customer … Read more
From Stagnation to Acceleration – Project Turnaround of a B2B E-Commerce Solution
Challenge The customer had been working on developing their own B2B e-commerce platform for some time. However, the project was plagued by uncertainty and slow progress. The e-commerce solution was intended to support a new sales model that focused on dedicating more time to larger, more profitable customers, while allowing smaller customers to handle much … Read more
Improved Process and Strengthened Customer Relationships: Streamlining the Complaints Workflow in CRM
Challenge The customer had implemented a new CRM system and wanted to integrate support for the complaints process, which was previously handled by a custom-built SharePoint system. The objective was to centralize all customer interactions in the CRM so that sales representatives could view all touchpoints and interactions with each customer. Assignment By benchmarking and … Read more
Governance and Quality Assurance of Master Data part of New ERP and CRM Rollout at a Manufacturing Company
Challenge During the initial stages of implementing a new ERP system, deficiencies in data quality within the existing systems were brought to light. Assignment Together with the customer, all data in the current system was identified and classified. In the next step, a data governance structure and organizational design were developed. At the same time, … Read more
Accelerated Implementation and Alignment for Upgraded Technology in Product Configuration
Challenge For several years, the customer had maintained a strategic advantage over competitors by allowing clients to extensively configure and customize their products. However, the underlying technology needed to be upgraded, and the pace of this transformation had to increase. Assignment An analysis of current workflows revealed ambiguities in roles and prioritizations. A new organizational … Read more
CRM Project Turn-around Through the Creation of a Strong Internal Delivery and Implementation Team
Challenge The customer had been working for an extended period to replace their CRM system, which was specifically developed for their internal call center handling new sales and customer service. Despite efforts from previously engaged consulting firms, the project had failed to reach completion. Assignment Action was taken to build and be part of a … Read more