Challenge The chemical industry is a traditional sector, and as such, the customer was relatively immature in terms of digitalization. Assignment To drive digital transformation, the customer had appointed a Chief Digitalization Officer (CDO), tasked with accelerating the company’s digitalization efforts and enhancing employees’ digital skills. NIELY Consulting has acted as a wingman and advisor … Read more
Challenge The customer had invested in a new CRM system (Salesforce) and implemented it. However, the system was neither stable nor fast enough, resulting in a poor user experience. This was also partly used as an excuse by the sales team to avoid fully utilizing the system. Assignment By establishing organizational governance (DevOps), the customer … Read more
Challenge The customer had been working on developing their own B2B e-commerce platform for some time. However, the project was plagued by uncertainty and slow progress. The e-commerce solution was intended to support a new sales model that focused on dedicating more time to larger, more profitable customers, while allowing smaller customers to handle much … Read more
Challenge Like many other companies, the customer had repetitive processes with significant potential for efficient automation. However, they did not know how to initiate this improvement journey. Assignment By scanning available software on the market and analyzing, evaluating, and discussing which tools would best fit the customer’s existing software environment, the path forward became clear. … Read more
Challenge The customer had implemented a new CRM system and wanted to integrate support for the complaints process, which was previously handled by a custom-built SharePoint system. The objective was to centralize all customer interactions in the CRM so that sales representatives could view all touchpoints and interactions with each customer. Assignment By benchmarking and … Read more
Challenge The customer had initiated a digital transformation, and naturally, the company’s approximately ten factories across the three major regions were also to be digitized. The challenge lay in determining which projects to prioritize and hence start in which order Assignment Support was proveded in the procurement of consultants for the assignment of 1) a … Read more
Customer Challenge The customer had decided to pursue digital transformation, but due to a low level of digital maturity, there was also a low level of insight into what was possible to develop. The project sponsor received approval to launch a trainee program aimed at securing the competencies the company did not yet know it … Read more
Challenge During the initial stages of implementing a new ERP system, deficiencies in data quality within the existing systems were brought to light. Assignment Together with the customer, all data in the current system was identified and classified. In the next step, a data governance structure and organizational design were developed. At the same time, … Read more
Challenge A group-level decision had been made to replace the existing local ERP systems with S/4HANA, and the first phase of the project was already underway. However, local implementation aspects—such as process impacts and training—had not yet been addressed. Assignment The assignment included identifying the changes required in each process, designing relevant personas, and creating … Read more
Challenge For several years, the customer had maintained a strategic advantage over competitors by allowing clients to extensively configure and customize their products. However, the underlying technology needed to be upgraded, and the pace of this transformation had to increase. Assignment An analysis of current workflows revealed ambiguities in roles and prioritizations. A new organizational … Read more
Challenge The customer had been working for an extended period to replace their CRM system, which was specifically developed for their internal call center handling new sales and customer service. Despite efforts from previously engaged consulting firms, the project had failed to reach completion. Assignment Action was taken to build and be part of a … Read more