Challenge The customer had invested in a new CRM system (Salesforce) and implemented it. However, the system was neither stable nor fast enough, resulting in a poor user experience. This was also partly used as an excuse by the sales team to avoid fully utilizing the system. Assignment By establishing organizational governance (DevOps), the customer … Read more
Challenge The customer had been working on developing their own B2B e-commerce platform for some time. However, the project was plagued by uncertainty and slow progress. The e-commerce solution was intended to support a new sales model that focused on dedicating more time to larger, more profitable customers, while allowing smaller customers to handle much … Read more
Challenge Like many other companies, the customer had repetitive processes with significant potential for efficient automation. However, they did not know how to initiate this improvement journey. Assignment By scanning available software on the market and analyzing, evaluating, and discussing which tools would best fit the customer’s existing software environment, the path forward became clear. … Read more
Challenge The customer had implemented a new CRM system and wanted to integrate support for the complaints process, which was previously handled by a custom-built SharePoint system. The objective was to centralize all customer interactions in the CRM so that sales representatives could view all touchpoints and interactions with each customer. Assignment By benchmarking and … Read more
Challenge During the initial stages of implementing a new ERP system, deficiencies in data quality within the existing systems were brought to light. Assignment Together with the customer, all data in the current system was identified and classified. In the next step, a data governance structure and organizational design were developed. At the same time, … Read more
Challenge The customer had been working for an extended period to replace their CRM system, which was specifically developed for their internal call center handling new sales and customer service. Despite efforts from previously engaged consulting firms, the project had failed to reach completion. Assignment Action was taken to build and be part of a … Read more