Challenge The customer had implemented a new CRM system and wanted to integrate support for the complaints process, which was previously handled by a custom-built SharePoint system. The objective was to centralize all customer interactions in the CRM so that sales representatives could view all touchpoints and interactions with each customer. Assignment By benchmarking and … Read more
Challenge The customer had initiated a digital transformation, and naturally, the company’s approximately ten factories across the three major regions were also to be digitized. The challenge lay in determining which projects to prioritize and hence start in which order Assignment Support was proveded in the procurement of consultants for the assignment of 1) a … Read more
Challenge The customer had faced long-standing challenges related to organizational efficiency, which negatively impacted profitability. The ground handling function was identified as an area requiring review and development to improve performance. Assignment A comparative analysis was conducted of ground handling operations at other airlines and benchmarked against the customer’s current organizational structure. Based on this … Read more